C-Quel was appointed in place of another PF vendor who had been serving the company for 14 years. The previous vendor’s services were not found satisfactory or committed. Several PF claims and transfers were pending and the Gratuity and Superannuation claims and transfers were also pending.
C-Quel successfully de-centralized the account at Mumbai Hyderabad within a month of takeover. Claims and transfer cases were streamlined. A fresh members’ database was created and provided to RPFCs Mumbai and Hyderabad.