C-Quel was appointed in place of another PF vendor who had been serving the company for 14 years. Employee complaints had been escalated to the US parent company. Nearly a thousand transfers & PF claims were pending.
Strong IT systems were put in place to meet the client’s exacting IT standards.
C-Quel successfully set up a robust customer interaction system to assuage employee anxiety over ending cases. Within three months of takeover, claims and transfer cases were streamlined.
Faulty PF & Superannuation accounts were sanitized, re-cast and re-submitted to the concerned authorities.
Email summary reports, audit reviews and weekly reviews of ending cases and current cases were put into place