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Case Studies : World’s Leading Global Communications & IT Company

C-Quel was appointed in place of another PF vendor who had been serving the company for 14 years. Employee complaints had been escalated to the US parent company. Nearly a thousand transfers & PF claims were pending.

Strong IT systems were put in place to meet the client’s exacting IT standards.

C-Quel successfully set up a robust customer interaction system to assuage employee anxiety over ending cases. Within three months of takeover, claims and transfer cases were streamlined.

Faulty PF & Superannuation accounts were sanitized, re-cast and re-submitted to the concerned authorities.

Email summary reports, audit reviews and weekly reviews of ending cases and current cases were put into place