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Compliance Alert for E-commerce Platforms: Notice under Legal Metrology and Consumer Protection Rules

March 5, 2021 | by C-Quel Legal Research Team


The Confederation of All India Traders (CAIT) has alleged that e-commerce and food delivery portals in India are not complying with the mandatory declaration provisions of the Legal Metrology and Consumer Protection Rules, which was introduced to bring complete transparency between the manufacturer/seller of the goods and the consumer.

Under rule 10 of amended LM rules and rule 4 (2) of Consumer Protection rules, it is mandatory for an e-commerce entity to provide and disclose correct information of a commodity or goods as a label, which is understandable and accessible by the consumer.

As per the guidelines issued by the Food Safety and Standards Authority of India (FSSAI), online sold food items shall be considered as pre-packaged food since these are not packed in the presence of the consumer.

The e-commerce entity shall be liable to be punished if it fails to provide such information from the manufacturer/seller.