_ Case Studies
World’s Leading Global
Communications & IT Company
C-Quel was appointed in place of another PF vendor who had been serving the company for 14 years. Employee complaints had been escalated to the US parent company. Nearly a thousand transfers & PF claims were pending.
Strong IT systems were put in place to meet the client’s exacting IT standards.
C-Quel successfully set up a robust customer interaction system to assuage employee anxiety over ending cases. Within three months of takeover, claims and transfer cases were streamlined.
Faulty PF & Superannuation accounts were sanitized, re-cast and re-submitted to the concerned authorities.
Email summary reports, audit reviews and weekly reviews of ending cases and current cases were put into place
Strong IT systems were put in place to meet the client’s exacting IT standards.
C-Quel successfully set up a robust customer interaction system to assuage employee anxiety over ending cases. Within three months of takeover, claims and transfer cases were streamlined.
Faulty PF & Superannuation accounts were sanitized, re-cast and re-submitted to the concerned authorities.
Email summary reports, audit reviews and weekly reviews of ending cases and current cases were put into place